Reserve Padel NYC

👎🏼👎🏼👎🏼I now understand why this place has a 3 star rating, and even that feels generous. I booked a clinic directly through their website, only to later realize the appointment was scheduled in Miami, not New York. The issue wasn’t user error, the website UX is genuinely confusing and poorly designed, with no clear indication of location during the booking flow. It took multiple calls and texts messages and a Google review to get a refund and a call back. The lack of organization and basic customer communication is alarming. For a business that charges premium prices, the fact that the site appears to be a poorly executed Squarespace build, with such weak UX, is honestly EMBARRASSING. At this price point, better systems, clearer design, and basic responsiveness should be the bare minimum.

3 weeks ago

We were really looking forward to experiencing Reserve Padel during our visit to NYC, especially coming from London where we play regularly- but it was a huge disappointment. We paid $90 for a “clinic” that turned out to be poorly organised and lacking any real coaching structure. The coach was friendly but gave no feedback or technical guidance, and with five players on one court, there was barely any chance to practice properly. The venue itself was also underwhelming- only three prefabricated courts, outdoor showers, and temporary toilets. Definitely not the premium Padel experience you’d expect given the price and the image Reserve Padel promotes. Overall, it felt massively overrated and not worth the cost.

4 months ago

Padel options in NYC are limited so beggars can’t be choosers but still not worth the price. I paid $60 for a clinic. We started 15 min late, the coach hit with us for 15 min then had us play points with each other. Because there were 5 of us, one person always had to sit out. The trainer watched the game on the other court the whole time. A one hour (sorry, 45 min) lesson and I didn’t get a single piece of advice.

5 months ago

very bad experience. there is massive miscommunication among the staff. consistent cancellations last minute even after confirmed private session. no consistent booking process in place either. would have never come if there were other options around

3 months ago

Great customer service. Super fun and affordable Great pricing

3 months ago